K-Electric

K-Electric Bill Online

K-Electric Limited — Karachi, Dhabeji, Gharo

kWh

or

Bill opens on the official PITC portal — print or download from there. No login required.

Live Tariff Rates

Slab Rate/Unit
A-1 (0-50) ₨5.79
A-2 (51-100) ₨8.11
A-3 (101-200) ₨10.20
A-4 (201-300) ₨15.48

Updated: 2026-04-01

Bill details returned

  • Customer name & address
  • Reference no & customer ID
  • Units, payable amount, due date
  • Late surcharge & ~12 months history

Use Print / Download on the official bill page.

⚡ Official K-Electric Gateway 100% Free · No Registration Needed Updated October 2026 K-Electric Limited (KE Karachi & Hub Utility Provider)

K-Electric Duplicate Bill Online Check — Complete Guide (October 2026)

Check your K-Electric duplicate bill online (KE Karachi & Hub) using your 13-digit account number or consumer number. Techlo.pk connects directly to the official K-Electric web portal (www.ke.com.pk) so you can view, print, or download your official KE duplicate bill — free, 24/7, with no login required.

AEO Direct Answer Instant Featured Snippet Target for Voice & Search

To conduct a K-Electric duplicate bill online check for October 2026, enter your 13-digit account number (e.g. 0400012345678) in the input form on Techlo.pk and click Check Bill. Your official KE duplicate bill statement will open instantly showing your total payable amount, due date, consumed units (kWh), meter reading dates, FPA charges, and 12-month billing history.

📍 Coverage Area: Karachi (Central, East, South, West, Malir) & Hub Chowki
⏱️ Peak Hours (Autumn): 6:00 PM – 10:00 PM
📞 KE Helpline: 118 / 118 / WhatsApp 0348-0000118

K-Electric Bill Check Karne Ka Tarika (Online Duplicate Bill Guide 2026)

Follow these simple steps to check your K-Electric duplicate bill online statement:

  1. 1
    Find your 13-digit account number on any previous K-Electric bill statement (top right side).
  2. 2
    Type the 13 digits into the Check K-Electric Bill form above. Check Save this Number for 1-click future bill checks.
  3. 3
    Click Check Bill — we connect securely to the official www.ke.com.pk billing portal.
  4. 4
    Review your current bill amount and due date. Tap Print or save as a PDF duplicate bill.

K-Electric 13-Digit Account Number Format Guide

Your K-Electric account number is a unique 13-digit code assigned to your electricity connection in Karachi.

Sample K-Electric Account Number

0400012345678

13 Digits Starting with 04 (e.g. 0400012345678)

Note: Type only the 13 digits without spaces or hyphens when checking your KE duplicate bill online.

K-Electric Consumer Number & CNIC Search Privacy

If you don't have your 13-digit account number, you can also check using your Consumer Number printed on your bill header.

  • Account Number: 13 digits (e.g. 0400012345678)
  • Consumer Number: 8-10 digits printed on your bill
  • Both formats are supported on Techlo.pk and official K-Electric web servers.
  • CNIC or consumer name search is restricted by KE to protect consumer privacy and prevent identity theft.

K-Electric Duplicate Bill PDF Download & Print

If your physical electricity bill is lost, unreadable, or delayed in Karachi or Hub, you can download an official K-Electric duplicate bill PDF online. Official KE duplicate bills are accepted by all commercial banks, HBL, UBL, JazzCash, Easypaisa, KE Live App, government offices, and courts for address verification or payment records.

📄 How to save as PDF: On the official KE bill window, press Ctrl + P (Windows) or Cmd + P (Mac), select Save as PDF under Destination, and click Save.

K-Electric Integrated Business Centers (29 IBCs in Karachi & Hub)

K-Electric operates 29 Integrated Business Centers (IBCs) across Karachi and Hub for bill payments, new connections, and billing disputes:

# KE Integrated Business Center (IBC) Key Areas, Neighborhoods & Sectors Served
1 Gulshan-e-Iqbal IBC Gulshan Block 1-20, Johar Blocks 1-20, Metroville 3, University Road, Safoora Goth
2 Clifton & DHA IBC Clifton Blocks 1-9, DHA Phases 1-8, Defence Garden, Boat Basin, Gizri, Seaview
3 Surjani & North Karachi IBC Surjani Town Sectors 4-10, North Karachi Sectors 1-11, UP More, New Karachi
4 PECHS & Jamshed Town IBC PECHS Blocks 1-6, Bahadurabad, Tariq Road, Soldier Bazaar, Kashmir Road, Nursery
5 Orangi & Nazimabad IBC Orangi Town Sectors 1-16, Nazimabad 1-5, North Nazimabad Blocks A-N, Paposh Nagar
6 Korangi & Landhi IBC Korangi Industrial Area, Korangi Sectors 1-6, Landhi 1-6, Sector 33/5, Babar Market
7 Malir & Shah Faisal IBC Malir City, Malir Cantt, Model Colony, Shah Faisal Colony 1-5, Airport Area
8 Saddar & Lyari IBC Saddar, Garden East/West, Lyari, Kharadar, Mithadar, Timber Market, Ranchore Line
9 SITE Industrial & Baldia IBC SITE Industrial Area, Baldia Town, Saeedabad, Hawkesbay, Shershah, Maripur
10 Hub & Outskirts IBC Hub Chowki, Uthal, Dhabeji, Gharo, Steel Town, Gulshan-e-Maymar, Gadap Town

How to Pay K-Electric Bill Online (KE Live App, HBL, JazzCash, Easypaisa)

Pay your K-Electric electricity bill online without visiting bank branches or IBCs using these authorized digital payment channels:

Payment Channel Supported Banking Apps & Mobile Wallets Service Fee Status Update Speed
KE Live Official Mobile App K-Electric Official App (iOS & Android) Free (0 PKR) Instant Real-time
Internet & Mobile Banking Apps HBL, UBL, MCB, Allied Bank, Meezan Bank, Bank AL Habib, Standard Chartered Free (0 PKR) Instant Confirmation
Mobile Wallets JazzCash, Easypaisa, Nayapay, Sadapay, Upaisa Free (0 PKR) Instant Real-time
Credit / Debit Cards Visa & Mastercard via KE Web Portal / 1Bill Standard Bank Charges Instant Confirmation
ATM & CDMs Any Scheduled Bank ATM / Cash Deposit Machine in Pakistan Free (0 PKR) Instant Confirmation
Over-the-Counter Collection KE IBC Centers, Commercial Bank Branches, TCS Express, Post Offices Free / Nominal Same Business Day

K-Electric Bill Installments & Extension Authority Limits

If your monthly K-Electric bill is unusually high, NEPRA regulations allow consumers to apply for official bill installments at KE IBC centers based on amount limits:

Designated KE Authority Running Connection Limit Disconnected Connection Limit Max Installments Allowed
Deputy Manager (IBC Level) Up to ₨15,000 Up to ₨25,000 3 Monthly Installments
Manager / Lead (IBC Center) Up to ₨1,50,000 Up to ₨1,00,000 3 Monthly Installments
General Manager (GM Operations) Up to ₨5,00,000 Up to ₨5,00,000 4 Monthly Installments
Chief Distribution Officer (CDO) Up to ₨15,00,000 Up to ₨15,00,000 12 Monthly Installments
Chief Executive Officer (CEO KE) Full Powers Full Powers As Approved by CEO

K-Electric SMS Service 9900, WhatsApp & 24/7 Helpline Complaint Numbers

📱 SMS 9900 Service

SMS BILL space your 13-digit Account No to 9900. You will receive an immediate text with your bill amount and due date.

💬 WhatsApp Self-Service

Send Hi to 0348-0000118 on WhatsApp to check your duplicate bill, register load shedding complaints, or track new connections.

☎️ 24/7 Helpline

Call 118 or 111-535-111 (Karachi region) for emergency wire breakdown complaints, billing disputes, or IBC office timings.

Bill Calculator — K-Electric

0 kWh 500 kWh 1000 kWh

Estimated Cost

₨ 0

Cost at Different Usage Levels

100 kWh
₨693
200 kWh
₨1,711
300 kWh
₨3,253
500 kWh
₨7,159

How to Check & Pay

📄

View Bill Online

View your K-Electric bill details online.

 📋

Duplicate Bill

Get a duplicate copy of your electricity bill.

 💳

Payment Options

Explore payment methods: bank, JazzCash, Easypaisa.

 ⏰

Peak Hours Guide

Learn about peak and off-peak hours to save money.

K-Electric Service Area

Karachi, Dhabeji, Gharo

K-Electric Peak vs Off-Peak Timing — October 2026

Auto-updated for Autumn (September to November)

Right now, K-Electric peak hours are 6:00 PM – 10:00 PM. Time-of-Use (ToU) consumers pay higher rates in this window. Source: PITC Peak / Off-Peak Timings .

6:00 PM

to 10:00 PM

Peak

Peak Hours

4h

6:00 PM – 10:00 PM

Higher ToU rates. Avoid AC, iron, pumps.

Off-Peak

20h

10:00 PM – 6:00 PM

Best window for laundry, ironing, water pump.

Full-year K-Electric peak schedule (PITC)

Season Months Peak hours Off-peak
Winter December to February 5:00 PM – 9:00 PM Remaining 20 hours
Spring March to May 6:00 PM – 10:00 PM Remaining 20 hours
Summer June to August 7:00 PM – 11:00 PM Remaining 20 hours
Autumn Current September to November 6:00 PM – 10:00 PM Remaining 20 hours

Schedule applies daily including weekends and public holidays. This page selects the row for the current month automatically.

Regional Operational Coverage

K-Electric Circles & Sub-Divisions Directory (2026)

Official administrative operational circles, customer service centers, and sub-divisions under K-Electric Limited (K-Electric WAPDA).

🏛️ K-Electric General Circle

Active Circle

Key Sub-Divisions & Areas: Karachi, Dhabeji, Gharo

Cities Served by K-Electric:

K-Electric Karachi
Payment Verification

How to Check if K-Electric Bill is Paid or Not

Verify whether your monthly electricity payment has cleared in the PITC and 1Bill central database.

1

Mobile Banking & 1Bill (Instant)

Open your banking app (HBL, Meezan, MCB, UBL, etc.), go to Bill Payment > K-Electric, and enter your 14-digit reference number. If the payable amount displays ₨ 0.00 or status is "PAID", your payment has cleared successfully.

2

JazzCash / Easypaisa Wallets

In your JazzCash or Easypaisa app, go to Utility Bills > Electricity > K-Electric and enter your reference number. If the bill was paid through the app, download the PDF receipt directly from your Transaction Statement.

3

Official PITC Web Bill Status

After paying over the counter at a bank or post office, it typically takes 24 to 48 banking hours for the PITC billing server to update. Check your duplicate bill here after 2 days to verify the updated paid stamp.

4

SMS Service Verification

Send your 14-digit reference number to 8119 to receive your updated billing status on your mobile.

Customer Support & Emergency

K-Electric Helplines & 24/7 Complaint Cell

Emergency power outages, broken wires, transformer faults, and overbilling complaint filing.

Register Online Complaint (CCMS) ↗
🚨

Emergency / Outage Helpline

118

Toll-free 24/7 national electrical emergency helpline.

📱

SMS Service Code

8119

Send 14-digit reference number for bill inquiries & outage alerts.

⚖️

NEPRA Consumer Redressal

051-2013200

Escalate unresolved complaints to the Federal Regulator.

Aam Pooche Jane Wale Sawalat

K-Electric Bill FAQs (Roman Urdu Mein)

Bijli ka bill check karne, reference number dhoondne, aur payment verification ke aam sawalat ke asan jawabat.

❓ K-Electric bijli ka bill online kaise check karein? ▼

Apne K-Electric bill ke upar likha 14-hanso (digits) ka Reference Number ya 10-digit Customer ID is page ke search box mein likhein aur Check Bill dabayein. Aap ka official duplicate bill PITC portal ke zariye foran open ho jayega jahan se aap usay PDF download ya print kar sakte hain.

❓ Reference number bill par kahan hota hai? ▼

Reference number physical bijli ke bill ke bilkul top-right corner par hota hai. Yeh 14 hindson (digits) par mushtamil hota hai (misal ke tor par 08 11222 3344550 U). Is ke ilawa bill par 10-digit Customer ID bhi likha hota hai, dono se bill check ho sakta hai.

❓ Bill jama hua hai ya nahi kaise pata karein? ▼

Apne mobile mein JazzCash, Easypaisa, ya Bank App (HBL, Meezan, MCB) open karein, Utility Bills mein K-Electric select karke apna 14-digit reference number darj karein. Agar payable amount ₨ 0.00 show ho ya status "PAID" ho, to aap ka bill jama ho chuka hai.

❓ Kya bina reference number ya CNIC se bill check ho sakta hai? ▼

Government PITC system par consumer data privacy ki wajah se sirf CNIC ya naam se open bill search allowed nahi hai. Agar reference number gum gaya hai to aap 10-digit Customer ID se check kar sakte hain, ya pichle mahine ki JazzCash/Easypaisa payment receipt se reference number nikal sakte hain. Mazeed maloomat ke liye hamara Check Bill Without Reference Guide padhein.

❓ Peak hours ka kya matlab hai aur kis waqt bijli mehngi hoti hai? ▼

Peak hours din ke woh makhsoos 4 ghante hote hain jab bijli ka per unit rate aam auqaat se zyada charge hota hai. NEPRA rules ke mutabiq garmiyon mein shaam 7 baje se raat 11 baje tak, aur sardiyon mein shaam 5 baje se raat 9 baje tak peak time hota hai. In ghanton mein heavy appliances (AC, motor, iron) na chalayein taake bill kam aaye.

Complete Guide to K-Electric Electricity Bill — October 2026

Bill check, tariff slabs, FPA charges, payment options & complaint helpline for K-Electric Limited

⚡ About K-Electric Limited (K-Electric)

K-Electric Limited (K-Electric) is one of Pakistan's electricity distribution companies (DISCOs) operating under the Ministry of Energy (Power Division) and regulated by NEPRA (National Electric Power Regulatory Authority). K-Electric provides electricity distribution and billing services to residential, commercial, industrial, and agricultural consumers across Karachi, Dhabeji, Gharo.

As of October 2026, K-Electric serves approximately 1 cities and towns in its jurisdiction. The company is responsible for meter reading, bill generation, bill collection, fault repair, new connections, and maintaining the electricity distribution network across its service territory.

🔍 How to Check Your K-Electric Electricity Bill Online (2026)

Follow these steps to check your K-Electric bill online:

  1. 1
  2. 2
    Enter your 14-digit reference number or 10-digit customer ID printed on your previous electricity bill
  3. 3
    Click "Check Bill" / Search to see your latest bill with consumption units, amount due, and payment deadline
  4. 4
    Download or print the PDF for your records. You can also view your bill history for the past 12 months
💡 Tip: Save your 14-digit reference number in your phone contacts for quick bill checks. The reference number does not change unless you get a new meter.

📊 K-Electric Tariff Slabs & Rates — October 2026

K-Electric follows the NEPRA-approved tariff structure for domestic (residential) consumers. The tariff is progressive — higher consumption means a higher per-unit rate. Here are the current slabs:

Slab Units Rate/Unit Fixed Charges
A-1 0–50 kWh ₨5.79 ₨0
A-2 51–100 kWh ₨8.11 ₨75
A-3 101–200 kWh ₨10.20 ₨150
A-4 201–300 kWh ₨15.48 ₨200
A-5 301–700 kWh ₨19.55 ₨350
A-6 701–9999 kWh ₨22.65 ₨500

Source: NEPRA tariff schedule. Rates may vary based on quarterly adjustments. Last updated: October 2026.

📄 Understanding Your K-Electric Electricity Bill

Your K-Electric bill contains several charges beyond the basic tariff. Here's what each line means:

Electricity Charges (Variable)

Your consumption in kWh multiplied by the applicable slab rate. This is the largest portion of your bill.

FPA — Fuel Price Adjustment (₨0.43/unit)

A monthly variable charge based on the difference between actual fuel costs and reference fuel costs. Set by NEPRA each month and can be positive or negative.

FC Surcharge

Financing cost surcharge to cover circular debt in the power sector. Applied per unit consumed.

Electricity Duty & GST

Provincial electricity duty (1.5%) and General Sales Tax (GST at 17%) are applied on top of electricity charges. Tax exemptions may apply for consumption under 300 units.

TV Fee (₨35/month)

Pakistan Television Corporation (PTV) fee collected through the electricity bill on behalf of the government.

Fixed/Minimum Charges

A fixed monthly charge based on your sanctioned load, payable even if zero units are consumed.

💳 How to Pay K-Electric Bill — All Payment Methods

🏦

Online Banking

Pay via HBL, UBL, MCB, ABL, or any scheduled bank's internet/mobile banking portal

📱

JazzCash / Easypaisa

Pay through mobile wallets — scan QR code or enter reference number in the app

🏧

ATM / CDM

Use any bank ATM or Cash Deposit Machine to pay your K-Electric bill 24/7

🏪

Authorized Shops & Post Office

Visit any TCS Express, Pakistan Post, or authorized collection center near you

⚠️ Late Payment: Pay before the due date. A late payment surcharge (LPS) of ~10% is added after the due date. After 3 months of non-payment, your meter may be disconnected.

⏱️ K-Electric Peak vs Off-Peak Hours

Peak Hours

6:00 PM – 10:00 PM

September to November · higher ToU rate

Off-Peak Hours

10:00 PM – 6:00 PM

Remaining 20 hours · save with ToU

If you have a Time-of-Use (ToU) meter, electricity consumed during off-peak hours costs less than peak-hour consumption. Energy-saving tip: Run washing machines, water heaters, and iron after 10:00 PM to reduce your monthly K-Electric bill. Full seasonal table: Peak vs Off-Peak Timing.

💡 Energy Saving Tips for K-Electric Consumers

✓ Use inverter AC instead of conventional — saves 40–60% electricity
✓ Set AC thermostat to 26°C — optimal comfort with minimum energy use
✓ Replace old bulbs with LED lights — uses 80% less electricity
✓ Unplug appliances when not in use to avoid standby power drain
✓ Run heavy appliances during off-peak hours (after 10:00 PM)
✓ Consider solar panels — net metering reduces your K-Electric bill to zero

☀️ Solar Net Metering with K-Electric

K-Electric supports NEPRA's Net Metering policy, allowing consumers to install solar panels and sell excess electricity back to the grid. Under this scheme:

  • • You can install solar panels on your rooftop and connect to the grid via a bi-directional meter
  • • Excess units exported are credited to your account at NEPRA-approved rates
  • • Apply through K-Electric for net metering license — process takes 30–60 days
  • • A typical 5kW solar system can offset 500–700 units/month, saving ₨5,000–15,000
Calculate your solar ROI →

📞 K-Electric Customer Service & Complaint Filing

Helpline (24/7)

118

Website www.ke.com.pk

For overbilling complaints, power outage reports, or meter issues, contact K-Electric via the helpline above or visit the nearest subdivision office. For unresolved complaints, escalate to NEPRA at nepra.org.pk or call 051-2013200.

🗺️ K-Electric Service Area — Cities & Districts

K-Electric Limited serves the following cities, districts and towns across Karachi, Dhabeji, Gharo:

Karachi

Quick Facts

Full Name
K-Electric Limited
Abbreviation
K-Electric
Helpline
118
Rate Range
₨5.79–22.65/unit
FPA Rate
₨0.43/unit
Peak Hours
6:00 PM–10:00 PM
Cities Served
1+
Regulator
NEPRA

Quick Actions

🔍 Check Bill Online 🧮 Slab Calculator 📊 Bill Checker Tool 💰 Tariff Calculator ☀️ Solar ROI Calculator ⛽ FPA Calculator

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Frequently Asked Questions — K-Electric Bill

Updated for October 2026 · Peak window auto-set to 6:00 PM – 10:00 PM

How can I check my K-Electric duplicate bill online in Karachi? ▼
Enter your 13-digit K-Electric account number or consumer number in the Check Bill form on Techlo.pk, then click Check Bill. Our portal connects directly to the official K-Electric Web Bill server (www.ke.com.pk) so you can view, print, or download your official KE duplicate bill for free.
How to download or print K-Electric duplicate bill PDF online by account number? ▼
After tapping Check Bill on Techlo.pk, your official KE bill statement opens via the K-Electric portal. Press Ctrl + P (Cmd + P on Mac) or click Print on the bill page, then select 'Save as PDF' to save a copy.
Can I check K-Electric bill online by CNIC or consumer name? ▼
No, K-Electric system requires either a 13-digit account number or a consumer number to protect consumer privacy and prevent unauthorized identity access.
What are K-Electric peak hours in Karachi for October 2026? ▼
For October 2026 (Autumn season), K-Electric peak hours are 6:00 PM – 10:00 PM daily per official NEPRA/KE rules. Off-peak covers the remaining 20 hours of the day (10:00 PM – 6:00 PM).
How to pay K-Electric bill online through KE Live App, HBL, JazzCash, or Easypaisa? ▼
Open your KE Live App, JazzCash, Easypaisa, HBL, UBL, or Meezan mobile banking app, select Utility Bills, select K-Electric, enter your 13-digit account number, verify your bill amount, and complete payment instantly.
How to check my K-Electric bill online in 2026? ▼
Go to the official K-Electric bill portal at https://www.ke.com.pk/customer-services/bill-and-payment/duplicate-bill/. Enter your 14-digit reference number or 10-digit customer ID printed on your previous bill, then Search. Your current month's bill with due date, consumption units, and amount payable will be displayed instantly.
What are the current K-Electric tariff rates per unit? ▼
K-Electric follows NEPRA-approved tariff slabs. The domestic tariff for October 2026 ranges from ₨5.79/unit for the lowest slab (1–100 units) to ₨22.65/unit for higher consumption (700+ units). Additional charges include FPA (₨0.43/unit), FC surcharge, electricity duty, and GST.
What are the peak and off-peak hours for K-Electric in October 2026? ▼
For October 2026 (Autumn — September to November), K-Electric peak hours are 6:00 PM – 10:00 PM daily per the official PITC schedule. Off-peak is the remaining 20 hours (10:00 PM – 6:00 PM). ToU meter users pay higher rates during peak; shift heavy appliances to off-peak to save.
How to pay K-Electric bill online? ▼
You can pay your K-Electric bill through multiple channels: (1) Online banking via HBL, UBL, MCB, or any scheduled bank, (2) JazzCash or Easypaisa mobile wallets, (3) ATM bill payment, (4) The official K-Electric app, or (5) Through authorized Easy Load shops. Always pay before the due date to avoid a late payment surcharge.
What is FPA (Fuel Price Adjustment) on K-Electric bill? ▼
FPA is a monthly variable charge approved by NEPRA based on the difference between actual fuel costs and reference fuel costs used in the base tariff. The current FPA is approximately ₨0.43/unit. FPA can be positive (extra charge) or negative (discount) depending on fluctuations in fuel prices used for power generation.
How to file a complaint for K-Electric overbilling? ▼
To file an overbilling complaint: (1) Call the K-Electric helpline at 118, (2) Visit your nearest K-Electric subdivision office with your bill and a photo of your meter reading, (3) File a complaint on NEPRA's website at nepra.org.pk, or (4) Use the K-Electric official website complaint portal. Note your reference number while meter reading for comparison.
What is the K-Electric helpline number? ▼
The official K-Electric helpline number is 118. This toll-free number operates 24/7 for bill inquiries, power outage complaints, new connection requests, and emergency fault reporting in Karachi, Dhabeji, Gharo.
How to apply for a new K-Electric connection? ▼
To apply for a new K-Electric electricity connection: (1) Visit the nearest K-Electric subdivision office, (2) Submit CNIC copy, property ownership documents, and a filled application form, (3) Pay the applicable fees (demand notice), (4) A K-Electric team will inspect the site, (5) After approval, a meter is installed within 7–14 working days.
Which cities does K-Electric cover? ▼
K-Electric Limited (K-Electric) provides electricity distribution services across Karachi, Dhabeji, Gharo. Major cities in the K-Electric service area include Karachi.
How to read my K-Electric electricity meter? ▼
To read your K-Electric meter: (1) Locate the digital or analog display on your meter, (2) Note the current reading (KWh), (3) Subtract last month's reading to get your consumption. For digital ToU meters, press the button to cycle through peak/off-peak readings. Report any meter malfunction to 118.
What happens if I don't pay my K-Electric bill on time? ▼
If you miss the due date: (1) A late payment surcharge of approximately 10% is added, (2) After 2 months of non-payment, a disconnection notice is issued, (3) After 3 months, your connection may be disconnected. Reconnection requires clearing all dues plus a reconnection fee. Always pay before the due date printed on your bill.
How to get a duplicate K-Electric bill? ▼
You can get a duplicate K-Electric bill by: (1) Visiting https://www.ke.com.pk/customer-services/bill-and-payment/duplicate-bill/ and entering your reference number, (2) Calling 118, or (3) Visiting the K-Electric subdivision office. Keep your 14-digit reference number saved for quick access.