PITC CCMS (Complaint Management System)
Online complaint portal for all DISCO consumers including PESCO. File and track complaints with a reference number.
PESCO Guides
PESCO SMS Registration & Complaints: How to File and Track Issues
Register for PESCO bill SMS notifications to receive monthly alerts, or file a complaint about overbilling, incorrect meter readings, or detection bills. This page covers the SMS registration process, complaint channels, and how to escalate issues to NEPRA.
Need to check your current bill first? Check your PESCO bill online here →
PESCO bill SMS service
How to Register for PESCO Bill SMS Notifications
PESCO offers SMS-based bill notifications so you receive an alert each time a new bill is generated. This is especially useful if you frequently miss paper bills or want a quick check on your phone.
- Find your 14-digit reference number from a previous PESCO bill.
- Send an SMS with your reference number to the designated PESCO SMS service number.
- Wait for a confirmation reply from the system.
- Once registered, you should receive bill notifications via SMS each month.
- If you do not receive a confirmation, verify the reference number and try again.
Note: Check the official PESCO website (pesco.com.pk) for the current SMS service number, as it may change over time.
SMS features
What PESCO SMS Notifications Include
| Feature | Details |
|---|---|
| Bill notification | Receive an SMS when your new PESCO bill is generated each month |
| Amount due alert | Get the payable amount and due date directly via text message |
| Connection info | SMS typically includes the reference number and key bill figures |
| No app needed | Works on any mobile phone with SMS capability — no smartphone required |
Complaint channels
Where to File a PESCO Complaint
PESCO consumers have several channels available for filing and tracking complaints:
PESCO Customer Service / Helpline
Contact PESCO directly through their official helpline or website for billing, meter, and connection issues in KPK.
PESCO Subdivision Office
Visit your local PESCO subdivision office for in-person assistance with billing disputes, meter issues, or connection problems.
NEPRA Consumer Affairs
If PESCO does not resolve your complaint, escalate it to NEPRA (National Electric Power Regulatory Authority) for independent resolution.
PESCO online bill complaint
How to File a PESCO Complaint: Step-by-Step
- Gather evidence: current PESCO bill, meter reading photo, reference number, and details of the issue.
- Visit the PITC CCMS portal or contact the PESCO helpline.
- Provide your 14-digit reference number and a clear description of the problem.
- Note down the complaint number or reference ID for tracking.
- Follow up regularly until the complaint is resolved.
- If not resolved within the expected timeframe, escalate to NEPRA Consumer Affairs.
Common issues
Common PESCO Billing Issues & What to Do
| Issue | What to Do |
|---|---|
| Overbilling / unusually high bill | Compare meter reading with the bill. If there is a big discrepancy, file a complaint with meter proof. |
| Estimated reading instead of actual | Bills based on estimated readings can be inaccurate. Request an actual meter reading correction through PITC CCMS. |
| Detection bill issued | A detection bill is issued when suspected meter tampering or theft is found. Contest it with evidence if you believe it is wrong. |
| Meter not working / faulty meter | Report through PESCO helpline or subdivision. Request a meter test or replacement. |
| Bill not received | Use the online PESCO bill checker to get your bill digitally. Register for SMS notifications to avoid missing bills. |
| Payment not reflected | Wait 24–48 hours. If still unpaid, contact your payment provider with transaction proof. |
| Name / address correction on bill | Visit the PESCO subdivision office with CNIC and proof of residence for correction. |
PESCO bill correction
How to Request a PESCO Bill Correction
If your PESCO bill contains an error — wrong meter reading, incorrect charges, or a misapplied tariff — you can request a correction:
- Identify the specific error on your PESCO bill (wrong reading, incorrect charges, etc.).
- Take a clear photo of your electricity meter showing the current reading.
- Gather previous bills to show the pattern of normal consumption.
- File a bill correction request through PITC CCMS or your local PESCO office.
- Provide the reference number, meter photo, and previous bills as supporting evidence.
- The correction process may take 1–2 billing cycles to reflect.
FAQ
Frequently Asked Questions
How do I register for PESCO bill SMS service?
Send your 14-digit reference number via SMS to the designated PESCO notification number. After confirmation, you will receive monthly bill alerts. Check the official PESCO website for the current SMS service number.
How do I file a complaint about PESCO overbilling?
File a complaint through the PITC CCMS online portal or visit your local PESCO subdivision office. Provide your reference number, a photo of your meter reading, and recent bills showing normal consumption.
How do I check PESCO bill online by reference number?
Enter your 14-digit reference number on the PESCO bill checker page. The bill opens via the official PITC portal showing amount due, due date, and consumption details.
Can I escalate a PESCO complaint to NEPRA?
Yes. If PESCO does not resolve your complaint within a reasonable time, escalate it to NEPRA (National Electric Power Regulatory Authority) through their consumer affairs portal at nepra.org.pk.
Is the PESCO SMS bill service free?
The SMS notification service itself may be free, but standard SMS charges from your mobile operator may apply when sending the registration message.
What is a detection bill from PESCO?
A detection bill is issued when irregular meter activity or suspected electricity theft is detected. If you believe the detection bill is incorrect, you can contest it by providing evidence and filing a formal complaint.
How long does PESCO take to resolve a complaint?
Resolution time varies by issue type. Simple billing corrections may take 1–2 billing cycles. More complex issues like meter replacement or detection bill disputes may take longer. Track your complaint number regularly.
Official Sources
Need to view your current month's charges? Check your PESCO bill online here →