PITC CCMS (Complaint Management System)
Online complaint portal for all DISCO consumers including FESCO. File and track complaints with a reference number.
FESCO Guides
FESCO Helpline & Complaints: How to File and Track Issues
Having problems with your FESCO bill? This guide covers how to file complaints for overbilling, incorrect meter readings, detection bills, and other billing issues. Find FESCO helpline contacts, the official complaint process, and how to escalate to NEPRA if needed.
Need to check your current bill first? Check your FESCO bill online here →
Complaint channels
Where to File a FESCO Complaint
FESCO consumers have several channels available for filing and tracking complaints:
FESCO Helpline / Customer Service
Contact FESCO directly through their official helpline or website for billing, meter, and connection issues.
FESCO Subdivision Office
Visit your local FESCO subdivision office for in-person assistance with billing disputes, meter issues, or connection problems.
NEPRA Consumer Affairs
If FESCO does not resolve your complaint, you can escalate it to NEPRA (National Electric Power Regulatory Authority).
FESCO bill online complaint
How to File a FESCO Complaint: Step-by-Step
- Gather evidence: current bill, meter reading photo, reference number, and details of the issue.
- Visit the PITC CCMS portal or contact the FESCO helpline.
- Provide your 14-digit reference number and a clear description of the problem.
- Note down the complaint number or reference ID for tracking.
- Follow up regularly until the complaint is resolved.
- If not resolved within the expected timeframe, escalate to NEPRA.
Common issues
Common FESCO Billing Issues & What to Do
| Issue | What to Do |
|---|---|
| Overbilling / unusually high bill | Compare meter reading with the bill. If there is a big discrepancy, file a complaint with meter proof. |
| Estimated reading instead of actual | Bills based on estimated readings can be too high. Request an actual meter reading correction. |
| Detection bill issued | A detection bill is issued when suspected meter tampering or theft is found. Contest it with evidence if you believe it is wrong. |
| Meter not working / faulty meter | Report through FESCO helpline or subdivision. Request a meter test or replacement. |
| Bill not received | Use the online FESCO bill checker to get your bill digitally. Register for SMS notifications to avoid missing bills. |
| Payment not reflected | Wait 24–48 hours. If still unpaid, contact your payment provider with transaction proof. |
| Name / address correction on bill | Visit the FESCO subdivision office with CNIC and proof of residence for correction. |
FESCO bill correction
How to Request a FESCO Bill Correction
If your FESCO bill contains an error — wrong meter reading, incorrect charges, or a misapplied tariff — you can request a correction:
- Identify the specific error on your FESCO bill (wrong reading, incorrect charges, etc.).
- Take a clear photo of your electricity meter showing the current reading.
- Gather previous bills to show the pattern of normal consumption.
- File a bill correction request through PITC CCMS or your local FESCO office.
- Provide the reference number, meter photo, and previous bills as supporting evidence.
- The correction process may take 1–2 billing cycles to reflect.
FAQ
Frequently Asked Questions
How do I file a complaint against FESCO overbilling?
File a complaint through the PITC CCMS online portal or visit your local FESCO subdivision office. Provide your reference number, a photo of your meter reading, and recent bills showing normal consumption patterns.
What is the FESCO helpline number?
The FESCO helpline number can be found on the official FESCO website (fesco.com.pk). Helpline numbers may change, so always verify from the official source.
What is a detection bill from FESCO?
A detection bill is issued when irregular meter activity or suspected electricity theft is detected. If you believe the detection bill is incorrect, you can contest it by providing evidence and filing a formal complaint.
How long does FESCO take to resolve a complaint?
Resolution time varies by issue type. Simple billing corrections may take 1–2 billing cycles. More complex issues like meter replacement or detection bill disputes may take longer. Track your complaint number regularly.
Can I escalate a FESCO complaint to NEPRA?
Yes. If FESCO does not resolve your complaint within a reasonable time, you can escalate it to NEPRA (National Electric Power Regulatory Authority) through their consumer affairs portal.
How do I correct a wrong name or address on my FESCO bill?
Visit your local FESCO subdivision office with your CNIC, proof of residence, and a copy of the bill. The correction will be processed and should reflect in future bills.
Official Sources
Need to view your current month's charges? Check your FESCO bill online here →