When to File a FESCO Complaint
Common complaint categories
- Overbilling or incorrect bill amounts
- Estimated bills without actual meter reading
- Faulty, fast, or slow running meter
- Extended load shedding beyond schedule
- Low voltage or phase issues
- Transformer failure or infrastructure damage
- New connection delays
- Payment not reflected in bill
- Electricity theft reports
FESCO Contact Channels
| Channel | Contact | Response Time | Best For |
|---|---|---|---|
| Helpline | 0800-66-336 (toll-free) | Immediate | Supply emergencies |
| Complaint Cell | 041-9330153 | 24–48 hours | Billing issues |
| CCMS Portal | bill.pitc.com.pk/ccms | 15 business days | Tracked complaints |
| FESCO Website | fesco.com.pk | 5–15 days | General complaints |
| Subdivision Office | Visit in person | Same day–15 days | Complex issues |
| NEPRA | nepra.org.pk | 30–60 days | Unresolved complaints |
Filing a CCMS Complaint
- Visit bill.pitc.com.pk/ccms
- Select FESCO as your distribution company
- Enter your 14-digit reference number
- Choose the complaint category
- Write detailed description with dates and amounts
- Upload evidence: photos, bill copies, receipts
- Submit and note the tracking number
- Check status using the tracking number periodically
NEPRA Escalation
If FESCO does not resolve your complaint within 15 business days, file with NEPRA Consumer Affairs at nepra.org.pk. Include your FESCO complaint number, disputed bills, evidence, and timeline. NEPRA can direct FESCO to correct billing, replace meters, and issue refunds.
Resolution Timelines
| Complaint Type | FESCO Timeline | NEPRA Timeline |
|---|---|---|
| Billing error | 15 days | 30 days |
| Meter replacement | 7–15 days | 30 days |
| Supply restoration | 4–24 hours | N/A |
| New connection delay | 30–45 days | 60 days |
| Refund | 30–60 days | 90 days |
Effective Complaint Tips
- Always file in writing with documented evidence
- Photograph your meter reading on the complaint date
- Keep all bills for the disputed period
- Follow up weekly with your tracking number
- Escalate to NEPRA immediately after 15 days if unresolved
- Be specific about dates, amounts, and discrepancies
Frequently Asked Questions
What is the FESCO helpline number?
0800-66-336 (toll-free). Additional: 041-9330153. Available 24/7 for emergencies.
How do I track my FESCO complaint?
Use your CCMS tracking number at bill.pitc.com.pk/ccms.
Can I file a FESCO complaint online?
Yes, through CCMS portal or the FESCO website complaint form.
How long does FESCO take to resolve complaints?
15 business days for billing issues. Supply restoration: 4–24 hours.
What if FESCO ignores my complaint?
Escalate to NEPRA with your complaint number and evidence after 15 days.
Can I complain about load shedding?
Yes, through CCMS or helpline. Record dates and durations as evidence.
Is complaint filing free?
Yes, all channels including NEPRA are free for consumers.
How do I report electricity theft?
Call 0800-66-336 or file through CCMS. Reports can be anonymous.
Can I get a refund from FESCO?
Yes, if overbilling is proven. Typically applied as credit on next bill within 30–60 days.
Should I pay while disputing?
Pay the undisputed portion to avoid disconnection. Keep proof of partial payment.